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News
Gianni Buonsante Appointed to Lead ENIA’s AI & Hospitality Commission
6+ day, 21+ hour ago (706+ words) Gianni Buonsante attending the 52nd Annual General Meeting of the European Hotel Managers Association (EHMA) in London as speaker about Innovation, Leadership & AI in Luxury Hospitality. Gianni Buonsante presenting Ingenia Direct in Warsaw At JW Marriott Venice, Gianni Buonsante presents his…...
How SONiC Operates Just The Way A Restaurant Does
2+ week, 4+ day ago (851+ words) A simple dining analogy reveals the inner workings of SONiC, a modern open source network OS. SONiC (Software for Open Networking in the Cloud) is an open source, Linux-based network operating system used by hyperscalers and large data centres. It…...
The Baker's Dozen Checks In
1+ week, 6+ day ago (98+ words) What McKinsey's Technology Trends Outlook 2025 Means for Hospitality's Next Eighteen Months Equity investment in agentic AI, 2024 Growth in agentic AI job postings, 2023–24 Using AI in a function / fully mature in deployment "Agents won't just automate tasks — they'll reshape how work…...
If intelligence becomes abundant, what happens to hospitality?
2+ week, 2+ day ago (1598+ words) Only four years ago, AI was largely outside everyday public consciousness. In early 2022, few people could have imagined the capabilities that would become routinely available within such a short period, let alone the consequences of putting increasingly powerful artificial intelligence…...
Sauce Brings Restaurant Management to Mobile as Operators Look for More Control Over Their Digital Business
2+ week, 4+ day ago (555+ words) Available for iOS and Android, the new app gives restaurants the ability to manage many of the day-to-day functions of their online business directly from a phone, including pausing online ordering, changing store hours, updating menu availability and monitoring sales…...
Agent Washing: Why Some Restaurant Operators Are Wary of Overhyped AI
2+ week, 5+ day ago (1241+ words) For those in the restaurant industry, it seems like AI rollouts have hit a rocky road. In the Spring, Starbucks switched off a computer-vision system for counting inventory before it was a year old. In that same month, Pizza Hut’s…...
How AI Quietly Replaced the Casino Floor Manager
3+ week, 6+ day ago (698+ words) By January 2026, the Golden Gate Hotel & Casino had removed every live dealer from its floor, as each table game became electronic. It was the kind of change people noticed immediately, partly because a missing croupier is difficult to disguise. The…...
The Growing Role of AI in Restaurant Management
4+ week, 2+ hour ago (85+ words) Technology is becoming an important part of modern restaurant management. AI can help restaurants automate repetitive tasks, understand…Continue reading on Medium » The Growing Role of AI in Restaurant Management Technology is becoming an important part of modern restaurant management....
The AI Platform Erasing Hospitality's Costly Guest Experience Blind Spots
1+ mon, 2+ day ago (280+ words) British tech firm HGEM has launched Halo, an AI platform that unifies fragmented guest feedback and automates operational recovery for massive restaurant chains. For a general manager overseeing a sprawling 50-site restaurant portfolio, piecing together guest satisfaction data from half…...
[Science Video] Richard Feynman’s math formula boosts restaurant success
1+ mon, 6+ day ago (267+ words) PNAS study reconstructs Feynman’s memo on choosing restaurants during trips It’s vacation season. When you travel to an unfamiliar place, is it better to try a new restaurant or go back to one you already visited? It’s a dilemma everyone…...